Your Accident Management Company. No Cost to You. We Handle Everything.
NASL is a London-based accident management company helping drivers across England, Scotland and Wales since 2015. After an accident that wasn't your fault, one call covers the lot: vehicle recovery, a like-for-like replacement vehicle, repairs through our approved network and your claim from start to finish, with the costs recovered from the at-fault driver's insurer. No excess to pay if the accident wasn't your fault.
We call back within 2 minutes during working hours
- No cost
- No obligation
- 30 seconds
Prefer to call? 0333 212 2730 WhatsApp
Accident Management in One Call
An accident management company takes on everything that follows a collision, so you deal with one company instead of an insurer, a garage, a hire firm and a solicitor separately. We arrange recovery, your replacement vehicle and the repair, run the claim against the at-fault driver's insurer, and refer any injury to a specialist solicitor. Choose what applies to you:
Replacement Vehicle (Credit Hire)
A like-for-like replacement delivered to your door while yours is off the road.
PCO & Taxi Replacement
Plated hackney, private hire and PCO vehicles, aiming for 48 hours.
Road Traffic Accidents
Cars, vans and passengers: what you can claim after a collision on the road.
Non-Fault Car Accident
Someone else caused it? What you're entitled to and what happens next.
Vehicle Repairs
Repairs managed end to end through our approved bodyshop network.
Personal Injury & Work Accidents
Injured on the road, at work or in public? We refer you to a specialist no win no fee solicitor.
Not sure which applies to you? Make a claim or call 0333 212 2730 and we’ll tell you where you stand. Riders, see motorbike accidents.
Insurer, broker or repairer? Join the NASL repair network.
How It Works
Get in Touch
Call, WhatsApp or use the form. We call web enquiries back within 2 minutes during opening hours and tell you on that call whether we can help.
We Deliver a Like-for-Like Vehicle
A replacement matching yours, delivered to your door. On non-drivable claims we aim for 48 hours.
We Recover the Cost
We manage the repair and the claim, and recover the costs from the at-fault driver's insurer. No excess to pay if the accident wasn't your fault.
Why Choose NASL
Vehicle Fleet
Over 4,000 vehicles across 300-plus models through our partner network, from city cars and vans to prestige, hybrid and electric.
Turnaround
Non-drivable vehicle? We aim to have you in a replacement within 48 hours.
Recovery Team
Our own team argues disputed liability with the other driver's insurer, so your claim keeps moving.
Plated Taxi Fleet
Plated, licensed replacements for private hire and hackney drivers, through a taxi fleet of over 700 licensed vehicles.
Accident Management in London and Across Great Britain
National Accident Support Line is an accident management company based at New London House in the City of London, working with drivers, riders and passengers across England, Scotland and Wales since 2015. Being in London doesn’t limit where we help: recovery, replacement vehicles and repairs are arranged wherever you are in Great Britain, and taxi and PCO drivers licensed in most council areas can get a plated replacement. We are regulated by the Financial Conduct Authority for claims management, registration number 829991, and our lines are open Monday to Friday 9am to 6pm and Saturday 10am to 1:30pm. We don’t cover Northern Ireland.
What to Do After a Non-Fault Accident
A non-fault accident is a collision someone else caused. If that's you, you can claim a like-for-like replacement vehicle while yours is off the road, if you need one, and have the repair arranged, with the costs recovered from the at-fault driver's insurer. Here's what to do:
Stop & Make Safe
If anyone is hurt or another vehicle or property is damaged, you must stop. Switch off the engine, put your hazards on and check whether anyone is injured.
Exchange Details
Take the other driver's name, address, phone number, registration and insurer, and give them yours. If you can't exchange details, report the accident to the police within 24 hours.
Gather Evidence
Photograph the damage to both vehicles, the number plates and the scene. Save any dashcam footage and witness details.
Call NASL
Call 0333 212 2730 or fill in our form. We arrange your replacement vehicle and repairs, and recover the costs from the at-fault driver's insurer.
For the full guide, see what to do after a non-fault car accident. Don’t apologise or accept blame at the scene; fault is decided on the evidence.
Accident Management FAQs
What does an accident management company do?
An accident management company handles what follows a collision at one point of contact: recovering your vehicle, providing a like-for-like replacement, arranging and managing the repair, and running the claim against the at-fault driver's insurer through to settlement. If you were hurt, NASL refers the injury claim to a specialist solicitor. Instead of dealing with insurers, garages and hire companies one by one, you make one call and we coordinate the rest.
Is it worth using an accident management company?
If the accident wasn't your fault and you need a vehicle, usually yes. Claiming on your own policy can mean paying your excess first, an open claim on your record until your insurer recovers its costs, and whatever courtesy car your policy offers, if any. A non-fault claim recovers the costs from the at-fault driver's insurer instead. If your car is still drivable and you don't need a replacement, or the accident was your fault, we'll tell you that on the call.
How much do accident management companies charge?
On a non-fault claim with NASL, nothing comes out of your pocket for our service. Our costs are recovered from the at-fault driver's insurer, not from you and not from your policy: no excess, no deposit, no admin fee, and no charge if we can't take your case forward. The only costs that can fall to you are your own fuel, any fines while you're driving the replacement vehicle, and late return of it.
Are accident management companies regulated in the UK?
Claims management in Great Britain is regulated by the Financial Conduct Authority, so a claims management company should appear on the FCA register. National Accident Support Line is regulated by the FCA for claims management activities, registration number 829991, and you can check that on the register before you call us.
Should I use an accident management company or claim through my insurer?
It depends on fault. If you were at fault, claim through your own insurer. If you weren't, you can recover your losses from the at-fault driver's insurer, and that is the claim an accident management company runs for you. Either way, you still need to tell your own insurer that the accident happened.
Is a courtesy car the same as a replacement vehicle?
No. A courtesy car comes from your own insurer or the repairing garage, usually a small car for as long as the policy allows, and only if your policy includes one. A like-for-like replacement after a non-fault accident is matched to your own vehicle and stays with you until yours is repaired or the write-off is settled, with the cost claimed from the at-fault driver's insurer. Our guide on how credit hire compares with a courtesy car covers the detail.
Am I entitled to a replacement car after a non-fault accident?
If the accident wasn't your fault and you need a vehicle while yours is off the road, yes: the cost of a like-for-like replacement can be claimed from the at-fault driver's insurer. The need matters, so if you have another car you can use, tell us and we'll say whether a replacement makes sense.
Do I have to pay my excess if the accident wasn't my fault?
No excess to pay if the accident wasn't your fault. The claim doesn't go through your own policy, so there's no excess, and the costs of your replacement vehicle and repairs are recovered from the at-fault driver's insurer.
Will a non-fault accident affect my insurance or no-claims bonus?
A claim recovered in full from the at-fault driver's insurer shouldn't count against your no-claims bonus, because you aren't claiming on your own policy for the repair or the hire. You still have to declare the accident when you renew or change insurer, and your premium can be affected even when you weren't at fault.
What will I sign for a replacement vehicle?
A credit hire agreement, because the cost of the replacement is claimed from the at-fault driver's insurer at the end of the claim rather than paid by you up front. We go through it with you before you sign: which vehicle, how long the hire runs, and what happens if the other side disputes the claim. Take your time with it, and ask us about anything that isn't clear.
How quickly can I get a replacement vehicle?
On non-drivable claims we aim to have a like-for-like replacement with you within 48 hours. If your car is still drivable, we'll arrange the replacement for when it goes in for repair.
Do you provide replacement PCO and taxi vehicles?
Yes. We work with the UK's largest credit hire taxi fleet, over 700 licensed vehicles, so private hire, PCO and hackney drivers get a plated, licensed replacement and can get back to work. See replacement vehicles for PCO and taxi drivers.
What if the other driver disputes who was at fault?
Our in-house recovery team takes on disputed-liability claims and argues them with the other driver's insurer on the evidence: photos, dashcam footage and witness details. If the evidence supports you, we keep going. If it doesn't, we tell you straight and point you to your own insurer.
What should I look for in an accident management company?
Check the firm is on the FCA register, that it asks about fault before arranging anything, that the replacement is matched to your vehicle, and that someone explains what you're signing before you sign it. Reviews from real customers help too, and ours are on Google, just below.
More questions? See our full FAQs page or call 0333 212 2730.
Google Reviews
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