About National Accident Support Line
About National Accident Support Line
National Accident Support Line (NASL) is an FCA-regulated accident management and credit hire company based in London, helping drivers who were not at fault and people injured through no fault of their own across England, Scotland and Wales since 2015; we arrange like-for-like replacement vehicles, repairs and the recovery of those costs from the at-fault driver's insurer, and we refer injury claims to specialist solicitors.
We are not a law firm and we do not pretend to be one. We are the company you call in the first hour after an accident, when you need a car to get to work tomorrow, someone to deal with the other driver's insurer, and a straight answer on whether you have a claim.
We'll call you back within 2 minutes with a straight answer on where you stand.
What we do
After a non-fault accident, we put you in a replacement vehicle equivalent to your own, arrange the repair or the write-off settlement, and recover the costs from the driver who caused it, so you pay no excess and your own insurance is not used. For taxi and PCO drivers we arrange plated, licensed replacements from the UK's largest credit hire taxi fleet, over 700 vehicles, so they keep earning. For riders we arrange replacement motorbikes. Where the other insurer disputes fault, our in-house recovery team argues it with them directly, and we take on the disputed cases many companies won't.
Where someone has been injured, at work, on the road, in a public place or at school, we assess the claim and refer it to a solicitor who specialises in that kind of injury and runs it on a no win no fee basis. We are paid a recommendation fee by the solicitor; nothing is charged to the person we refer.
What we are not
We are not solicitors, and injury claims are not run by us. We do not promise outcomes or quote figures. If the accident was your fault, we tell you so and point you to your own insurer, because we don't take a case we can't help with.
The facts
| Company | National Accident Support Line Ltd, company number 09898092 |
|---|---|
| Regulation | Financial Conduct Authority, registration number 829991, for regulated claims management activities |
| Data | ICO registration ZA216597 |
| Address | New London House, 6 London Street, London EC3R 7LP |
| Coverage | England, Scotland and Wales |
| Hire fleet | Over 4,000 vehicles across 300-plus models, including the UK's largest credit hire taxi fleet of over 700 plated vehicles, and motorbikes |
| Callback | Within 2 minutes of a web enquiry during opening hours |
| Opening hours | Monday to Friday 9am to 6pm, Saturday 10am to 1:30pm |
How we work
One call covers the whole claim. We confirm the accident wasn't your fault before any vehicle is delivered, which is the step that protects you from the hire bill ever coming back. We explain any agreement before you sign it. We keep you in a vehicle until your own is repaired or your claim is settled. And we tell you where you stand, including when the answer is that we can't help.
The personal injury claims page explains how an injury claim works, credit hire explains the vehicle side, and make a claim explains what happens after you get in touch.
Frequently asked questions
Is National Accident Support Line a law firm?
No. We are a claims management company regulated by the FCA. We assess injury claims and refer them to specialist solicitors, and we handle the vehicle side of non-fault accidents ourselves.
How are you paid?
On the vehicle side, the hire and repair charges are recovered from the at-fault driver's insurer. On injury claims, we are paid a recommendation fee by the solicitor we refer the claim to. Nothing is charged to you.
Where do you operate?
England, Scotland and Wales.
How do I contact you?
Call 0333 212 2730, message us on WhatsApp, or fill in the form on the homepage for a callback within 2 minutes during opening hours.
We'll call you back within 2 minutes with a straight answer on where you stand.
National Accident Support Line Ltd is regulated by the Financial Conduct Authority in respect of regulated claims management activities, registration number 829991.
Our Philosophy
Our objective is to deliver a fast and effective service to the members of the public. To aid them in their time of need and loss. To ensure we help them in the best way possible. To also help them reimburse the loss they may have made in the event of an accident or injury.
National Accident Support Line was formed to offer people a one stop solution for post-accident assistance. A lot of times People don’t understand how to go on about claiming for their entitlements Or simply find it too difficult and time consuming to go through several companies to make necessary arrangements. At we have a complete solution whether it is getting a hire vehicle, Recovering the vehicle, Repairing the Vehicle or claiming compensation for the injuries everything is managed at one point of contact.
We understand having an accident is an inconvenience itself and the last thing you want to do is manage the Hire, Repair and Personal injury yourself. We Believe you get on with your normal day to day routine and we sort everything out for you whilst you recover.
