Accident Repair Management: Your Repair Handled Through Our Nationwide Network
Accident repair management is the service where National Accident Support Line takes your damaged vehicle from the roadside to repaired and returned, through its nationwide network of approved repairers, with a like-for-like replacement vehicle while the work is done and the repair cost recovered from the at-fault driver's insurer rather than from you; it applies to cars, vans, taxis and motorbikes after a non-fault accident.
After a collision the car is the problem that follows you around. It needs recovering, assessing, repairing, and somewhere to be while all that happens, and if you go through your own insurer it means an excess, an approved repairer of their choosing and a courtesy car if your policy includes one. If the accident wasn't your fault, none of that has to be yours to organise.
No excess to pay if the accident wasn't your fault. Fill in our form and we'll call you back within 2 minutes.
What repair management covers
Recovery of the vehicle from the scene or from wherever it is sitting. An engineer's assessment of the damage and a decision on repair or write-off. The repair itself, through a network repairer near you, using manufacturer-approved methods and parts appropriate to the vehicle. A like-for-like replacement vehicle from the day your own is off the road until it is returned. Return of the repaired vehicle. And recovery of every cost from the at-fault driver's insurer, so no excess is charged to you and your own policy is not used. If the vehicle is beyond economical repair, we pursue its pre-accident value instead and you keep the replacement while that is settled.
Repair through your insurer or through NASL
| Through your own insurer | Through National Accident Support Line | |
|---|---|---|
| Excess | Usually paid upfront, reclaimed later if at all | No excess to pay if the accident wasn't your fault |
| Repairer | The insurer's approved repairer | A network repairer near you, chosen for the vehicle and the job |
| Vehicle while it's repaired | Courtesy car if your policy includes one, small and subject to availability | Like-for-like replacement, until the car is back |
| No-claims discount | At risk until liability is settled | Not used; the claim is against the other driver |
| If it's a write-off | Courtesy car usually ends | Replacement continues until the value is settled |
| Who chases the other side | You, or your insurer's claims team | NASL's in-house recovery team |
The situations drivers describe to us
"My insurer's repairer is 40 miles away and wants the car for three weeks"
Our network is nationwide, and the replacement vehicle means the three weeks cost you nothing but patience. Where the repair is long, the hire runs for all of it.
"The other side's insurer wants to send their own engineer"
They are entitled to assess the damage, and it does not change who pays. We deal with their engineer and their claims team; you deal with us.
"My taxi is my living"
Plated replacements are part of repair management for taxi and PCO drivers: a licensed vehicle you can work in, from the day yours goes into the bodyshop. See PCO and taxi claims.
"I ride, and I don't want the bike bodged"
Motorbike repairs go to repairers who work on bikes, and a replacement motorbike is arranged for the duration. See motorbike accident claims.
No excess to pay if the accident wasn't your fault. Fill in our form and we'll call you back within 2 minutes.
How it works with National Accident Support Line
Tell us what happened, by the form, WhatsApp or a call to 0333 212 2730, and web enquiries are called back within 2 minutes during opening hours. We confirm the accident wasn't your fault, arrange recovery if the vehicle needs it, book the assessment and the repair, and deliver your replacement. When the repair is done the car comes back to you and the costs go to the at-fault insurer. The replacement side is explained in full on the credit hire page, and the whole claim from the roadside on the non-fault car accident page.
Frequently asked questions
Do I pay for the repair?
Not if the accident wasn't your fault. The repair cost is recovered from the at-fault driver's insurer, and no excess is charged to you.
Can I choose my own repairer?
Tell us if you have a preference and we will try to use them. Otherwise the repair goes to a network repairer near you chosen for the vehicle and the job.
Will I get a replacement vehicle while mine is repaired?
Yes, a like-for-like replacement from the day your vehicle is off the road until it is returned.
What if my car is written off?
We pursue its pre-accident value from the at-fault insurer, and you keep the replacement while that is settled.
Does this work for vans, taxis and motorbikes?
Yes. Vans and commercial vehicles, plated taxis and PCO vehicles, and motorbikes are all covered, with a replacement of the same kind.
What if the accident was my fault?
Then the repair goes through your own insurer, and we will tell you that on the first call rather than take a case we can't help with.
How much do accident management companies charge?
For a driver who wasn't at fault, nothing directly. The repair, the replacement vehicle and the recovery are paid for by the at-fault driver's insurer, and no excess is charged to you. The only costs that could fall to you are within your control, such as fines picked up in the replacement vehicle.
Is it worth using an accident management company?
When the accident clearly wasn't your fault and you need a car while yours is fixed, usually yes: you avoid your excess, keep your no-claims discount out of it, and get a like-for-like vehicle instead of a courtesy car. It isn't the right route if the accident was your fault or fault is genuinely unclear and you'd rather your own insurer dealt with it, and we'll tell you if that's the case.
No excess to pay if the accident wasn't your fault. Fill in our form and we'll call you back within 2 minutes.
National Accident Support Line Ltd is regulated by the Financial Conduct Authority in respect of regulated claims management activities, registration number 829991.