Motorbike Accident Claims UK: Your Injury Claim and a Replacement Bike, in One Call
A motorbike accident claim is a claim against the at-fault driver's insurer for the injuries and losses a rider suffered in a crash someone else caused; National Accident Support Line assesses the claim, refers the injury to a specialist motorbike solicitor on a no win no fee basis, and arranges a like-for-like replacement motorbike and the repair or write-off settlement through credit hire, with the cost recovered from the at-fault driver's insurer rather than from you.
Riders get "sorry mate, I didn't see you" more than any other road user, and what follows is usually worse than a car accident: the injuries are more serious, the bike is often a write-off, and the other driver's insurer starts by arguing you were going too fast. Most of the solicitors who rank for this search handle the injury and stop there. Nobody puts you back on a bike while the claim runs. That is the part NASL does itself.
We'll call you back within 2 minutes with a straight answer on where you stand.
What a rider is entitled to after a non-fault accident
The injury itself and its effect on your life. Loss of earnings while you cannot work. Treatment, rehabilitation and travel to appointments. Your helmet, gloves, jacket, boots and any other kit damaged in the crash, replaced rather than repaired. The repair of the bike, or its pre-accident value if it is written off. And a replacement motorbike, equivalent to your own, for as long as yours is off the road: the same entitlement a car driver has to a like-for-like replacement car, which riders are rarely told about.
What National Accident Support Line does on a motorbike claim
Two things, in one call. On the bike, we confirm the accident wasn't your fault, deliver a like-for-like replacement motorbike from our hire fleet, arrange the repair or pursue the write-off value, and recover the hire and repair charges from the at-fault driver's insurer. You pay nothing upfront and no excess. On the injury, we refer your claim to a specialist motorbike solicitor who runs it on a no win no fee basis, and who knows the speed, filtering and lane-position arguments insurers use against riders and how to answer them on evidence. If liability is disputed, our in-house recovery team argues the vehicle side with the other insurer directly while the solicitor handles the injury. And if the accident was your fault, we tell you straight and point you to your own insurer.
What a motorbike claim covers
| Part of the claim | What it includes | Who handles it |
|---|---|---|
| Replacement motorbike | Like-for-like bike while yours is repaired or the write-off is settled | NASL, through credit hire |
| Bike repair or write-off | Repair arranged, or pre-accident value pursued | NASL |
| Kit | Helmet, leathers, gloves, boots, replaced not repaired | Part of the injury claim |
| Injury | Pain, recovery, lasting effects | Specialist solicitor, no win no fee |
| Financial losses | Lost earnings, treatment, travel, care from family | Specialist solicitor |
| Disputed fault | Argued on evidence: footage, damage, witnesses, reconstruction | NASL recovery team and the solicitor |
We'll call you back within 2 minutes with a straight answer on where you stand.
The situations riders describe to us
"A car pulled out of a junction and I had nowhere to go"
The classic SMIDSY, and the clearest liability there is, until the driver's insurer suggests you were speeding. Footage, skid marks and the damage pattern settle it. Send us everything you have.
"The bike's a write-off and they're offering nothing like what it's worth"
The at-fault insurer values the bike; we argue the pre-accident value with evidence of what the same bike, in the same condition, sells for. You stay on a replacement while it is settled.
"Nobody can tell me about hiring a bike"
Most solicitors cannot, because they do not do it. We do. A like-for-like replacement motorbike is a recoverable cost of a non-fault accident and we arrange it directly.
"My helmet saved my life and they won't replace it"
A helmet that has taken an impact is finished, whether or not it looks damaged, and so are leathers that hit the road. Replacement, not repair, is the correct claim, and it goes in from the start.
How a motorbike claim works with National Accident Support Line
Tell us what happened, by the form, WhatsApp or a call to 0333 212 2730, and web enquiries are called back within 2 minutes during opening hours. We confirm the accident wasn't your fault and check what you need: a replacement bike, a repair, an injury claim, or all three. We deliver the replacement, arrange the repair and refer the injury to a specialist solicitor. We recover the hire and repair costs from the at-fault driver's insurer while the solicitor pursues the injury claim. Our guide to motorbike accident compensation claims covers who can claim, the three-year limit, shared fault and what a claim includes; choosing a motorcycle accident lawyer explains what to look for in a specialist; and the replacement vehicle through credit hire page explains how the hire side works. Serious injuries after any road accident are covered on our serious road accident claims page.
Frequently asked questions
Can I get a replacement motorbike while mine is repaired?
Yes, if the accident wasn't your fault. A like-for-like replacement is arranged through credit hire, with the cost recovered from the at-fault driver's insurer rather than from you.
Do I pay anything for the replacement bike?
No excess to pay if the accident wasn't your fault. The only charges that could fall to you are within your control, such as fines or returning the bike later than agreed.
Is National Accident Support Line a law firm?
No. We are an FCA-regulated claims management company. We arrange the bike side directly and refer the injury claim to a specialist motorbike solicitor from whom we are paid a recommendation fee.
What if the driver says I was speeding?
It is the most common argument insurers raise against riders, and it is decided on evidence rather than accepted. It reduces a claim only where it is proven, and it does not stop one.
Can I claim if I wasn't wearing a helmet?
Yes. Where a helmet would have reduced the injury, the claim is usually reduced by 15% to 25%, not refused.
What if the other driver drove off or was uninsured?
The injury claim goes through the Motor Insurers' Bureau, which the specialist solicitor handles. The bike side depends on the circumstances and we will tell you what applies.
How long do I have to claim?
Three years from the date of the accident in England and Wales, or from the date you knew an injury was linked to it.
We'll call you back within 2 minutes with a straight answer on where you stand.
National Accident Support Line Ltd is regulated by the Financial Conduct Authority in respect of regulated claims management activities, registration number 829991.